Customer Journey Mapping for Coaches Who Hate Selling (Biblical Approach)

EPISODE SUMMARY:
Most Christian entrepreneurs don’t struggle because they lack passion or purpose…

They struggle because their audience doesn’t understand the path.

In this episode, Dr. Chonta Haynes breaks down why so many faith-based coaches feel uncomfortable selling and reveals the biblical foundation behind customer journeys, strategy, and sustainable Kingdom business growth.

Through the powerful ABIDE Framework — Awareness, Belief, Intention, Decision, and Experience — you’ll learn how to guide clients with clarity, integrity, and stewardship instead of pressure or manipulation.

This episode will help you:
✔ Build trust with your audience
✔ Create a customer journey that converts
✔ Stop over-giving without strategy
✔ Understand why marketing can be ministry
✔ Build a business rooted in service and sustainability

If you’ve ever wondered why people consume your content but never buy, this conversation will shift your perspective.

SCRIPTURES MENTIONED:
• Matthew 10:8
• Luke 14:28
• Proverbs 29:18
• Proverbs 3:5
• Ecclesiastes 3:1
• Joshua 24:15
• John 10:10
• Proverbs 21:5
• Romans 1:20
• John 16:13

Connect with Dr. Chonta Haynes

Book a call https://chontahaynes.com/destiny 

YouTube: https://youtube.com/@ChontaHaynes
Instagram: https://Instagram.com/ctahaynes
LinkedIn: https://linkedin.com/in/chonta-haynes 

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PODCAST TIMESTAMPS

00:00 Why Coaches Struggle to Sell
00:31 Why Selling Feels Manipulative
01:33 The Biblical Foundation for Strategy
02:27 Why Customer Journeys Matter
03:00 The ABIDE Framework Explained
03:08 Awareness Stage
04:18 Belief Stage
05:15 Intention Stage
06:13 Decision Stage
07:05 Experience Stage
07:42 The Hidden Reason Your Journey Is Broken
08:13 Why Charging Isn’t Unspiritual
09:30 Mapping Your Customer Journey
12:39 The Gospel as a Customer Journey
14:52 3 Mistakes Christian Coaches Make
16:01 Your Business as Ministry
16:15 Your Action Steps